Junior Customer Success Manager
Join our team in Tallinn and help us keep our customers happy ✦
Why join Teamdash (ex RecruitLab)?
We started Teamdash in 2020 with the plan to create a recruitment tool for our own team.
Fast forward to 2023:
We have onboarded 133 customers from the UK, Germany, Estonia, Latvia, Lithuania, and Finland.
We have raised €2.2m from Change Ventures, Superangel, and the Founders of Pipedrive, Interactio, Printify, Bolt, Veriff, Lokalise, and Deel among others, to support our fast growth.
We recently went through a complete rebrand from RecruitLab to Teamdash to prepare for our ambitious growth plan.
And we are extremely motivated by the goal to make recruiters happy all over the world and help companies build strong teams.
So, join us now as one of our early members and play a vital role in Teamdash's growth. We value continuous self-improvement and will support your personal development too!
How we work and what we offer 🍫
It's our mission to make recruiters ✨HAPPY✨ with modern recruitment tools and top-notch customer support.
You'll be supported by experienced founders and team leads, who have a clear vision and a sense of humour.
You can enjoy the benefits and excitement of a growing international team. We have a team of 13 people working from Estonia, Lithuania, Spain, and the UK.
We are used to working remotely, but we also enjoy spending time together at the office and eating way too many sweets 🍭. Our HQ is in Tallinn, Estonia 🇪🇪
We use the OKR goal-setting framework to define objectives and track progress. Each team will choose their own objectives and key results for each quarter.
It's our goal to keep our culture strong, so that people could be independent. We like to describe the team as a team of autonomous professionals. We value transparency, enterpreneurial mindset and being focused on customers happiness.
We have quarterly team events 🎉 to get together and have real fun!
When you join us, you'll receive stock options 🚀 Our success is your success, and we'll guide you on their value and future benefits. Joining in an early stage is a bonus!
We prioritise the well-being of our team and provide a health allowance covering physical and mental needs, such as sports activities, therapy, coaching, and professional development.
35 vacation days ⛱️ Regular annual leave in Estonia is 28 calendar days. To keep ourselves fresh and sharp, we offer 7 extra vacation days.
What's the job about?
You will be responsible for supporting our customers in achieving their diverse recruitment challenges.
You'll work closely with our Customer Success Managers Triin and Rando, and Marketing, Sales, and Product teams to deliver a smooth user journey. Intercom, Slack, Jira, and of course Teamdash will be your everyday companions.
Your job involves:
daily communication with customers,
onboarding new customers and users,
delivering training and personalized support,
informing our customers about new features,
collecting customer feedback,
upselling,
product testing, and
giving input to our software development process.
Marie, Co-Founder
Joining Teamdash is perfect for someone ambitious, who likes to take responsibility, and who has strong self-management skills. You will help successful international companies improve their recruitment processes. Recruiters love Teamdash and value the support we offer.
Triin, Customer Success Manager
I feel I’ve been the lucky few – I got a seat to an amazing ride where you hope the destination is somewhere long and far away cause the journey seems to be the best part. The longer I work for Teamdash, the more I see our users as my partners who motivate and inspire me besides my team.
Rando, Junior CS Manager
My first 6 months at Teamdash have been a remarkable journey. The team welcomed me with open arms, making every day feel like a reunion with friends. The dynamic environment, constant learning opportunities, and our incredible clients have made this experience nothing short of a dream come true.
Would you be a good fit?
We are looking for someone who is systematic, ambitious, independent self starter, bold, fast, driven by data, great at making new contacts, and an excellent communicator.
✦ You possess exquisite listening skills and the ability to respond quickly and aptly.
✦ You have previous experience as a Sales, Marketing, Communications or Recruitment Assistant.
✦ You are fluent in English and Estonian, any other language is a plus!
✦ Specific IT knowledge is not necessary to fill the position. However, we assume you are tech-savvy and interested in awesome, innovative technologies that make everyone’s life easier.
✦ You care about helping people and solving customers problems.
✦ Extra points for previous experience from an early-stage startup.
Time left to apply
Apply now and let's talk!
What happens after applying?
You'll get a confirmation email once we have received your CV and contact info.
We'll share an overview of the recruitment process and more info about the team via email.
In 5 business days, you will get feedback from us whether you have been chosen to the next round of our recruitment process or not.
We recommend visiting our web page here to learn more about Teamdash.
Need more info?
Our Co-Founder Marie will answer your questions.
