Junior Technical Customer Support Specialist
Join our team in Tallinn and help us keep our customers happy ✦
Why join Teamdash?
This role is not a typical support job. You are not joining a large, layered support team. You will be the first fully dedicated technical support team member, with full ownership to shape how support works at Teamdash from the ground up!
You will have all the tools and context needed to build and improve our support function. This includes defining processes, improving documentation, and working directly with product to solve customer problems.
This is B2B support, which means working with professional users, structured problems, and meaningful impact on how companies hire.
The role is designed to be junior-friendly. You do not need years of experience. What matters is curiosity, structured thinking, strong written communication, and comfort with technical problem-solving.
There are no shift rotations. Work follows a standard schedule.
You will have space to grow. The role can develop into a broader support ownership position as the company scales.
We support your development directly. You will work closely with experienced teammates and get exposure to product, customers, and decision-making early.
About the job:
You'll work closely with Customer Success Managers and the Product team to deliver a smooth user journey. You are motivated to become a true product expert and your technical curiosity drives your interactions both internally and with Teamdash users.
Your job involves:
Managing incoming customer inquiries on Intercom. The technical support on Teamdash as a product involves investigation and troubleshooting on various customer concerns.
Assessing and prioritizing incoming conversations. You are ready for anything unexpected. You manage critical situations with calm and rationale.
Cooperation with on-call Product Support in Slack. Your keen eye will detect when and how to escalate an incoming conversation.
Keeping control over customer inquiries means that every customer conversation finds a resolved status. Whether it becomes a hotfix, escalation, or a Jira ticket, you are able to close a conversation.
Taking ownership and responsibility for response times and conversation resolutions - both time wise and on the quality of the interactions.
Helping us keep our CSAT score near 90-100. While our conversation topics may inquire you to understand the product on the code-level, our communications are driven by kindness and empathy.
Analyzing customer interactions and maintaining data entry to support automated reporting.
Working on a schedule from 9 to 5 on work days.
Salary: starting from 1800EUR (gross)
How we work and what we offer 🍫
It's our mission to make talent acquisition teams ✨HAPPY✨ with modern recruitment tools and top-notch customer support.
We are used to working remotely, but we also enjoy spending time together at the office and eating way too many sweets 🍭. Our HQ is in Tallinn, Estonia. 🇪🇪
We use the OKR goal-setting framework to define objectives and track progress. Each team will choose their own objectives and key results for each quarter.
It's our goal to keep our culture strong, so that people could be independent. We like to describe the team as a team of autonomous professionals. We value transparency, enterpreneurial mindset and being focused on customers happiness.
We have biannual team events to get together and have real fun! 🎉
When you join us, you'll receive stock options 🚀 Our success is your success, and we'll guide you on their value and future benefits.
We prioritise the well-being of our team and provide a 200 EUR worth of health allowance per quarter covering physical and mental needs, such as sports activities, therapy, coaching, and professional development.
35 vacation days ⛱️ Regular annual leave in Estonia is 28 calendar days. To keep ourselves fresh and sharp, we offer 7 extra vacation days.
More about Teamdash:
Teamdash is a talent acquisition platform built for organisations operating across teams, brands, locations, and systems. We started Teamdash in 2020 with the goal of creating a recruitment tool for our own team.
Fast forward to today:
Used by HR teams in 25 countries
Trusted by companies like LHV, DPD, KPMG, Tele2, Eesti Energia
Backed by €2.2m from leading regional investors and founders
Team of 19 people across 5 countries
Marie Evart, Co-Founder
Joining Teamdash is perfect for someone ambitious, who likes to take responsibility, and who has strong self-management skills. You will help successful international companies improve their recruitment processes. Recruiters love Teamdash and value the support we offer.
Triin Elias, CS Team Lead
I feel I’ve been the lucky few – I got a seat to an amazing ride where you hope the destination is somewhere long and far away cause the journey seems to be the best part. The longer I work for Teamdash, the more I see our users as my partners who motivate and inspire me besides my team.
Rando Aljaste, CS Manager
After over three years at Teamdash, I can honestly say the excitement and fulfillment haven’t faded. From day one, the team has felt like family and the supportive culture here continues to inspire me. Every day brings new challenges, meaningful client interactions and opportunities to grow. It’s a place where your contributions truly matter.
Would you be a good fit?
This role is a good fit if you are early in your career and want to gain customer-facing experience and technical knowledge.
Here’s what will help you succeed in this role:
You've recently graduated from university and are looking for one of your first roles where you can learn, develop, and grow
You have some prior experience providing support (internship, part-time or entry-level role is enough)
You are curious and willing to learn how systems and products work
You can structure information and communicate clearly in writing (both Estonian and English)
You are comfortable learning new tools, including AI-based tools
You ask questions when something is unclear and move issues forward
Time left to apply
Apply now and let's talk!
What happens after applying?
You'll get a confirmation email once we have received your CV and contact info.
We'll share an overview of the recruitment process via email.
In 5 business days, you will get feedback from us whether you have been chosen to the next round of our recruitment process or not.
We recommend visiting our web page here to learn more about Teamdash.
Need more info?
Our Customer Success Team lead is here to answer your questions!
